Defective Iphone not replaced by the company
Manufacturing defect Iphone 6S within 20 days of purchase, demanding for new phone. Iphone 6S within 20 days of purchase, I am unable to hear when receiving and dialing a call. Now Apple company is providing only repair, as its a minor repair with a replacement of component. My concerns are, it is a new phone and its a manufacturing defect therefore I am demanding a replacement with new Iphone 6S. After long discussion with Apple customer support, they accept the inconvenience but they are not ready for replacement of new Iphone. Now I am planning to go to District consumer court as per Consumer Protection Act 1986 to file a case against Apple India Pvt ltd Bangalore. Please advice me, I am eligible to get a new replacement Iphone as per Consumer Protection Act 1986?
First of all whther the phone is under warranty. If yes, then please gor through the warranty policy. Whether it is stated that a phone be replaced if found defective in any manner or can be repaired for defects because it doesnt matter as the warranty period wud continue.
If u still want to proceed in filing a case, then first send a notice to inform them that if they dont comply u will b filing consumer complaint against the company.
Thereafter u may choose the next step of filing a case
It falls under deficiency in service and unfair trade practice. Reach out to a lawyer to file a complaint before consumer forum.
Check the warranty received with the purchase and try to claim. If that is not feasible then you should file for a consumer case against them by sending a notice describing all details of purchase and defect. Attach the copy of bill and clearly mention in the notice the remedy you are seeking within a stipulated time frame, failing which you will approach the court.
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